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The Organizational Sweet Spot

Where Is the Sweet Spot?

Discussion of the controlled access and shared access contexts in which people work every day brings us to the place I discovered while doing my research for my latest book, The Organizational Sweet Spot: Engaging the Innovative Dynamics of Your Social Networks (Springer, 2009).

It’s a place that I labeled the “shared access domain” in my book.

This is the place where formal and informal communication intersect, and where the most productive work of an organization takes place.

More fittingly, I decided to refer to it as “the organizational sweet spot.” This spot represents the area where the formal and informal systems of an organization have reached “a meeting of the minds” over the fundamental goals, policies and processes of the organization.

What is particularly noteworthy about this agreement is that it is not reached through any sort of formal negotiation. Rather, it’s emergent.

The more people are given a voice and implicit control in the management realm, the more they will understand and respond positively to formal organizational goals and initiatives.

In the process, the organization’s informal networks will begin to function more in the open and start making appropriate connections with other emergent groups.

And under the right conditions, the informal components will begin to overlap more and more with the formal elements of an organization.

This sweet spot or overlap is a very desirable state for any enterprise. It’s a natural outgrowth of day-to-day interactions or “self-organization” by the people representing both the Management and the “un-Management” realms of a given venture.

It’s my impression that most organizations don’t recognize that this spot is crucial to their well-being and productivity.

What I plan to do with my time left on this planet is continue helping organizations find, and ultimately, enlarge their sweet spot—where everyone is fully engaged.

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