Muddling Through: Engaging Our Innate Heuristics
Charles Ehin, Ph.D.
The Journal for Quality and Participation, October 2010
Have you ever wondered how work really gets accomplished in organizations? Sometimes it seems like a miracle that anything gets done at all amid all the confusion. This article discusses the dynamics of the day-to-day operations that allow us to get through what, at times, appears to be total chaos and actually produce a product or provide a service. The process is probably best described as “muddling through.”
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